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How to Set Up Languages in Salesforce
Salesforce is a powerful platform that serves businesses worldwide, and with this global reach comes the need for multilingual capabilities. But why would you need to set up multiple languages in Salesforce? Whether your company operates across various countries, or your customers and users speak different languages, having a multilingual Salesforce environment ensures smooth communication and productivity for all involved.
In this guide, we’ll walk you through everything you need to know about setting up languages in Salesforce, from understanding the language settings to managing translations for a truly global experience.
Understanding Salesforce’s Language Settings
Salesforce provides robust language settings to accommodate businesses that operate in multiple regions. But it’s essential to know that not all languages are supported in the same way.
Types of Languages Supported by Salesforce
Salesforce supports three types of languages:
Fully Supported Languages: These languages are fully translated across the entire Salesforce platform, including the user interface.
End-User Supported Languages: Only parts of the user interface, like standard objects, are translated into these languages.
Platform-Only Languages: Only certain platform features are available in these languages, and much of the interface remains in English.
Language Availability Across Editions
Salesforce language support may differ based on the edition you are using. Some editions, like Enterprise and Unlimited, offer more extensive language options, whereas others may have limitations.
Salesforce Supported Language Types
Fully Supported Languages
Languages like English, Spanish, French, and German are fully supported, meaning you’ll see translations across all standard objects, user interfaces, and system messages.
End-User Supported Languages
Languages such as Vietnamese and Greek are supported for end-users, meaning standard objects and parts of the user interface will be translated, but not everything.
Platform-Only Languages
Some languages like Latin and Arabic are platform-only, with limited support across the Salesforce interface.
How to Access Language Settings in Salesforce
To change language settings, navigate to Setup → Company Information → Language Settings. Here, you’ll find options to modify the default language for your Salesforce org or enable additional languages.
Prerequisites Before Changing Language Settings
Before changing your language settings, ensure that your Salesforce edition supports multiple languages and that you have admin rights to make these changes.
Step-by-Step Guide to Set Up Languages in Salesforce
Login to Salesforce Account
Click Gear icon Navigation to Setup
Search Quick find box Languages Setup
Search for Languages Settings
Select languages settings
Handling Users with Different Language Preferences
Remember, each user can have their own language preference, and Salesforce will adjust the user interface accordingly. However, custom objects and fields may still require manual translation.
Managing Translations in Salesforce
Using the Translation Workbench
The Translation Workbench is an essential tool for managing translations. It allows you to translate custom objects, field labels, picklist values, and more.
- Enable the Translation Workbench in Setup → Translation Workbench.
- Add supported languages.
- Translate labels and custom objects as needed.
Adding Translations for Custom Fields and Objects
Once the Translation Workbench is enabled, you can add translations for your custom fields and objects by navigating to the specific object and providing translated values.
Setting Up Salesforce Knowledge Articles for Multiple Languages
Translating Knowledge Base Articles
If your organization uses Salesforce Knowledge, you can translate articles into multiple languages, allowing users to access the information in their preferred language.
Managing Multiple Versions of Articles
Salesforce allows you to maintain different language versions of the same article, so you can provide accurate, localized information without duplicating content.
Multilingual Email Templates in Salesforce
How to Create Email Templates in Different Languages
Salesforce allows you to create and manage email templates in various languages. When sending emails to users, Salesforce can automatically select the appropriate language template based on the user’s language settings.
Sending Emails to Users in Their Preferred Language
You can customize your email templates by language and set up rules to ensure users receive communications in their preferred language.
Handling Language Preferences in Communities
Setting Up Language Options in Salesforce Communities
In Salesforce Communities, you can configure language preferences for your users, allowing them to switch between languages based on their preferences.
How Users Can Switch Languages in a Community
Users can switch languages in a community by navigating to the language settings in their profile or the community’s language selector.
How Language Affects Reports and Dashboards
Understanding Language Impact on Reports
Reports and dashboards are affected by language settings. While the data remains the same, the labels, titles, and other text elements can be translated into the user’s preferred language.
Translating Report and Dashboard Names
You can manually translate the names of reports and dashboards to ensure they appear correctly in different languages.
Best Practices for Setting Up Languages in Salesforce
Aligning Language Setup with Business Goals
Ensure that the languages you enable align with your company’s operational needs and global strategy.
Regularly Updating Translations
Translations should be regularly updated to ensure consistency and accuracy across all languages.
Common Pitfalls to Avoid
Misconfiguring Language Settings
Ensure you select the correct default language and verify that the settings apply to all users and systems.
Failing to Account for Region-Specific Nuances
Different regions may have unique language needs, even within the same language. Ensure translations are localized appropriately.
How to Test Your Salesforce Multilingual Setup
Testing Language Functionality
After setting up languages, test the functionality by switching between languages and checking that everything from the user interface to custom objects is translated properly.
Tools for Quality Assurance
Use tools like Salesforce Inspector and Translation Reports to ensure all translations are correct and complete.
Conclusion
Setting up languages in Salesforce is critical for any business with a global or multilingual audience. By following the steps outlined in this guide, you can ensure that your Salesforce environment is accessible and user-friendly for everyone, regardless of their language preferences. Remember to regularly update translations, test functionality, and avoid common pitfalls to get the most out of your multilingual Salesforce setup.
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FAQs
Can I add a new language to Salesforce after setup?
Yes, you can add new languages at any time by enabling them in the Language Settings.
Is there a limit to the number of languages I can use?
Salesforce supports a wide range of languages, and you can enable multiple languages depending on your edition.
How does Salesforce handle dialects of the same language?
Salesforce treats dialects as separate languages, allowing you to configure them as needed.
Can I translate custom objects in Salesforce?
Yes, using the Translation Workbench, you can translate custom objects, fields, and labels.
How do I change my default language in Salesforce?
You can change your default language by going to Setup → Company Information and selecting a new language.
In our next blog post we will discuss about How to Enable Multi-Currency in Salesforce
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